Frequently Asked Questions
Everything you need to know about your Echelon performance gear.
How long does shipping take for Echelon equipment?
Standard shipping typically takes 3-5 business days within the continental US. For larger fitness equipment like bikes or rowers, freight delivery may take 7-10 business days.
What is your return policy for athletic apparel?
We offer a 30-day return window for all unworn apparel with original tags attached. Please ensure items are free of sweat marks or odors to qualify for a full refund.
Do you offer international shipping?
Yes, Echelon ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
Is there a warranty on Echelon fitness hardware?
All Echelon hardware comes with a standard 12-month manufacturer's warranty covering defects in materials and workmanship. Extended protection plans are available for purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm for high-ticket equipment.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your shipment in real-time.